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Gatekeeper: Identification Requirements FAQs

What if I do not have sufficient EOI when I undergo my identification check?
The application does not need to be rejected. You can return with sufficient EOI within 21 days. After 21 days has elapsed you will have to commence a new application.

What if I have changed my name?
If you have changed your name through marriage or deed poll and you cannot provide sufficient EOI with your current name you will need to show the legal document which demonstrates the change in name. For example a marriage certificate.

What if the name in my EOI documents does not match the name on the applicationform?
If the applicant uses a passport or birth certificate as EOI and the name is a variation on the name in the application, and/or other forms of identification the applicant will need to sign a statutory declaration. For example, in your birth certificate your name is Francisco but you are known as Francis. In this instance you are required to sign a statutory declaration to say that although your passport or birth certificate states your first name as Francisco, you are known as Francis.

What if the information in my application form does not match the information in my EOI documents?
The information in the application form must match the EOI documents. If you misspell any information the application will be rejected. You will be required to commence a new application.

What if I do not provide an original or certified copy of my EOI documentation?
You will be asked to return with an original or certified copy within 21 days. After 21 days has elapsed you will have to commence a new application.

For ABN-DSCs and Non-Individual certificates where do I get a Notice issued by the Australian Business Register?
When you apply for an Australian Business Number the information that is listed in the Australian Business Register is provided to you with your registration advice. If you need to get a copy of this please contact the Australian Taxation Office on 13 72 26.

How long will it take to process my application?
Assuming you have provided us with the correct information, your application will typically be processed in six working days.

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